[Fix my robot](https://robotsforthat.com/fix/) / [Dolphin pool cleaner](https://robotsforthat.com/guides/dolphin-pool-cleaner-error-codes/) / Trying to reach the cloud
● Checked Nov 9, 2026 From Dolphin support

Dolphin pool cleaner

# Dolphin pool cleaner "Trying to reach the cloud": what it means and the fix

Steps **4**

Tools **None**

Parts None

Works for Corded Dolphin robots with an On/Off LED and a Bluetooth or Wi-Fi power supply, such as the M600, M700, X40 Plus and Nautilus CC Plus Wi-Fi.

Short answer Green light. Flashing green on the connectivity LED. Steady green means connected to Wi-Fi and the cloud.
**What it means:** The power supply is on your home Wi-Fi and trying to reach the cloud, or the Wi-Fi signal is weak.

**Quick fix:** Check your router offers a 2.4 GHz network.

## Fix it in 4 steps

- Check your router offers a 2.4 GHz network. The power supply supports 2.4 GHz only. Done?
- Move the power supply closer to the router. Done?
- Add a Wi-Fi extender if the signal is still weak. Done?
- If you changed your router, use Wi-Fi settings in the app to join the new network. Did it work?

**Fixed when:** The connectivity LED turns steady green.

Great, it is fixed. Bookmark this page in case it comes back.

**Still showing Trying to reach the cloud?**

The problem stays after these steps. Contact your Dolphin dealer or Maytronics support (US: 1-888-365-7446 ext. 1002). Contact Dolphin support at 1-888-365-7446 ext. 1002 (US). Have the serial number ready: On the back of the folder in the packaging, on the side of the box, or inside the robot behind the filter. [Dolphin support →](https://www.maytronics.com/en-us/support/contact-us/)

## Parts that fix this

[Replacement filters For Dolphin pool cleaner on Amazon Check price →](https://www.amazon.com/s?k=Dolphin%20pool%20cleaner%20filter&tag=robotsforthatai-20) Check the part fits your model. Affiliate links: we may earn a commission at no cost to you.

## Why it happens

- Weak Wi-Fi at the power supply
- A router that is not on 2.4 GHz
- A new router or changed Wi-Fi details

## Other Dolphin pool cleaner errors

[Fault ›](https://robotsforthat.com/fix/dolphin-error-steady-red-led-fault/)[Filter clogged ›](https://robotsforthat.com/fix/dolphin-error-orange-led-filter-clogged/)[No power ›](https://robotsforthat.com/fix/dolphin-error-no-light-no-power/)[Waiting for Bluetooth ›](https://robotsforthat.com/fix/dolphin-error-flashing-blue-waiting-bluetooth/)[All 11 Dolphin pool cleaner codes →](https://robotsforthat.com/guides/dolphin-pool-cleaner-error-codes/)

## Keeps happening? Compare before you replace

[Dolphin (Maytronics) Sigma $2,999 · Top corded Dolphin with app control, gyro navigation and weekly timer](https://robotsforthat.com/robot/dolphin-sigma/)[Check price on Amazon →](https://www.amazon.com/dp/B07CZ1XVZX?tag=robotsforthatai-20)

[Dolphin (Maytronics) Premier $2,499 · Corded workhorse with swappable filters for leafy in-ground pools](https://robotsforthat.com/robot/dolphin-premier/)[Check price on Amazon →](https://www.amazon.com/dp/B0124QB2EU?tag=robotsforthatai-20)

[Dolphin Nautilus CC Supreme vs Dolphin (Maytronics) Sigma Point by point](https://robotsforthat.com/vs/dolphin-nautilus-cc-supreme-vs-dolphin-sigma/)

**Own a Dolphin (Maytronics)? Keep it running.** Add it to My Robots. See fixes for your exact model, get an email when parts are due, and ask us to find a repair if it breaks. Free · no password

[Add my robot](https://robotsforthat.com/my/?add=1)

## Questions owners ask

Can I still control my Dolphin if the Wi-Fi drops?

Yes. Choose the Bluetooth option in the app while you are near the robot. The app should reconnect to Wi-Fi when the connection returns.

## Sources

- [Maytronics: Dolphin user instructions 8180090](https://manuals.maytronics.com/images/pdfs/8180090.pdf)
- [Maytronics: Dolphin X40 Plus user instructions (hosted by a retailer)](https://cdn.shopify.com/s/files/1/0619/6635/2435/files/UserManual_Dolphin_X40PLUS.pdf)
- [Maytronics: Dolphin Nautilus CC Plus Wi-Fi app troubleshooting (ManualsLib)](https://www.manualslib.mx/manual/692208/Maytronics-Dolphin-Nautilus-Cc-Plus-W-Wi-Fi.html?page=10)
- [Maytronics: Dolphin M600 / Active series user instructions](https://brand.maytronics.com/m/25734c72284ac24c/original/User-manual-8180002-EN.pdf)

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