[Fix my robot](https://robotsforthat.com/fix/) / [Narwal](https://robotsforthat.com/guides/narwal-error-codes/) / Base station not found ● Checked Nov 3, 2026 From Narwal support Narwal error 1022 1023 # Narwal "Base station not found" (1022, 1023): what it means and the fix Steps **4** Tools **None** Parts Maybe main brush Works for Narwal robot vacuums and base stations (Freo series). Short answer **What it means:** The robot cannot find its base station. **Quick fix:** Check that the base station has power. ## Fix it in 4 steps - Check that the base station has power. Done? - Check that the roller brush, rear wheels, caster, mop pad and ramp extension are all fitted. Done? - Wipe the reflector stickers on the base so the robot can see them. Done? - Remap your home if you moved the base. Did it work? **Fixed when:** The robot returns to the base and docks. Great, it is fixed. Bookmark this page in case it comes back. **Still showing Base station not found?** The code comes back after these steps. Contact Narwal support with the robot serial number, the error time, a screenshot and a short video. Contact Narwal support at 1 (866) 939 2153. Warranty: 1 year for products bought outside the EU and Switzerland. Batteries and consumables are excluded.. [Narwal support →](https://support.narwal.com/hc/en-us/articles/37317930913421) ## Parts that fix this **Often linked to the main brush.** Worn bristles stop grabbing hair, so it wraps around the roller and the motor stalls. **How old is your Narwal?** [Fixes this · our kit 1 year refill kit for Narwal Freo X Ultra 1 roller brush, 6 side brushes, 4 filters, 8 mop pads (4 sets). Free US shipping · Fit guarantee $21.99 See the kit →](https://robotsforthat.com/shop/narwal-freo-x-ultra-refill-kit/) [Just the main brush For Narwal on Amazon Check price →](https://www.amazon.com/s?k=Narwal%20replacement%20main%20brush&tag=robotsforthatai-20)[Just the mop pads For Narwal on Amazon Check price →](https://www.amazon.com/s?k=Narwal%20replacement%20mop%20pads&tag=robotsforthatai-20) Check the part fits your model. Affiliate links: we may earn a commission at no cost to you. Remind me when parts are due (one free email) ## Why it happens - The base has no power - A part on the robot is not fitted - Dirty reflector stickers on the base - The base was moved ## Other Narwal errors [1001, 1003, 1004 Battery ›](https://robotsforthat.com/fix/narwal-error-1001-1003-1004/)[1005, 1006 Battery too hot or too cold ›](https://robotsforthat.com/fix/narwal-error-1005-1006/)[1007, 1008 Zero tangling roller brush ›](https://robotsforthat.com/fix/narwal-error-1007-1008/)[1009, 1010 Mop pad or mopping module ›](https://robotsforthat.com/fix/narwal-error-1009-1010/)[1011 Localization error ›](https://robotsforthat.com/fix/narwal-error-1011/)[1012, 1123, 1124 Robot trapped ›](https://robotsforthat.com/fix/narwal-error-1012-1123-1124/)[1013 Entered a no go zone ›](https://robotsforthat.com/fix/narwal-error-1013/)[1014, 1015, 1016 Drive wheel malfunction ›](https://robotsforthat.com/fix/narwal-error-1014-1015-1016-1160/)[1017 Anti drop (cliff) sensor triggered ›](https://robotsforthat.com/fix/narwal-error-1017/)[1018, 1019, 1060 System malfunction ›](https://robotsforthat.com/fix/narwal-error-1018-1019-1060-1082-1179-to-1187/)[1020, 1021, 1130 Base station connection or charging error ›](https://robotsforthat.com/fix/narwal-error-1020-1021-1130-1131/)[1024, 1025, 1127 Cannot leave or return to the base ›](https://robotsforthat.com/fix/narwal-error-1024-1025-1127-1128/)[1026 Robot and base lost connection ›](https://robotsforthat.com/fix/narwal-error-1026/)[1027, 2000 to 20 Base station malfunction ›](https://robotsforthat.com/fix/narwal-error-1027-2000-to-2002-2010-2012/)[1028, 1029 Mopping paused ›](https://robotsforthat.com/fix/narwal-error-1028-1029/)[1030 to 1038, 11 Mopping module malfunction ›](https://robotsforthat.com/fix/narwal-error-1030-to-1038-1122/)[1039, 1040 Mop pad drying interrupted ›](https://robotsforthat.com/fix/narwal-error-1039-1040/)[1041, 1042, 1043 Side brush malfunction ›](https://robotsforthat.com/fix/narwal-error-1041-1042-1043/)[1044 Roller brush tangled ›](https://robotsforthat.com/fix/narwal-error-1044/)[1045 Dustbin or dust bag not in place ›](https://robotsforthat.com/fix/narwal-error-1045/)[1046 Robot malfunction ›](https://robotsforthat.com/fix/narwal-error-1046/)[1047 to 1054 LIDAR malfunction ›](https://robotsforthat.com/fix/narwal-error-1047-to-1054/)[1065, 1066, 1089 Sensor malfunction ›](https://robotsforthat.com/fix/narwal-error-1065-1066-1089-1090-1093-1095/)[1079 Relocalization failure ›](https://robotsforthat.com/fix/narwal-error-1079/)[1083, 1084, 1177 Perception system or chip temperature ›](https://robotsforthat.com/fix/narwal-error-1083-1084-1177-1178/)[1113 Bumper malfunction ›](https://robotsforthat.com/fix/narwal-error-1113/)[1126, 1142 to 11 Robot trapped (LIDAR related) ›](https://robotsforthat.com/fix/narwal-error-1126-1142-to-1145/)[1140 Non original battery detected ›](https://robotsforthat.com/fix/narwal-error-1140/)[1150 to 1156 Mapping failure ›](https://robotsforthat.com/fix/narwal-error-1150-to-1156/)[1170 to 1176 Binocular (front) sensor blocked or dirty ›](https://robotsforthat.com/fix/narwal-error-1170-to-1176/)[1200 Top cover not seated ›](https://robotsforthat.com/fix/narwal-error-1200/)[2003 Base station water overflow ›](https://robotsforthat.com/fix/narwal-error-2003/)[2004 Cleaning module not seated ›](https://robotsforthat.com/fix/narwal-error-2004/)[2005 Clean water tank not installed ›](https://robotsforthat.com/fix/narwal-error-2005/)[2006, 2017 Clean water dispensing error ›](https://robotsforthat.com/fix/narwal-error-2006-2017/)[2007 Dirty water tank full or not installed ›](https://robotsforthat.com/fix/narwal-error-2007/)[2008 Detergent pump malfunction ›](https://robotsforthat.com/fix/narwal-error-2008/)[2013, 2014, 2015 Maintenance agent detection error ›](https://robotsforthat.com/fix/narwal-error-2013-2014-2015/)[2032, 2033, 2034 Dust collection malfunction ›](https://robotsforthat.com/fix/narwal-error-2032-2033-2034/)[2035, 2036 Dust bag temperature or drying error ›](https://robotsforthat.com/fix/narwal-error-2035-2036/)[2040, 2041, 2042 Electrolyzed water module ›](https://robotsforthat.com/fix/narwal-error-2040-2041-2042/)[3000 to 3010 Automatic water change module ›](https://robotsforthat.com/fix/narwal-error-3000-to-3010/)[All 43 Narwal codes →](https://robotsforthat.com/guides/narwal-error-codes/) ## Keeps happening? Compare before you replace [Narwal Freo X Ultra $450 · Quiet mop focused combo that compresses dust into a bag in the robot](https://robotsforthat.com/robot/narwal-freo-x-ultra/)[Check price on Amazon →](https://www.amazon.com/dp/B0CX9H4QKQ?tag=robotsforthatai-20) [Narwal Freo Z10 Turbo $550 · Quiet, long running all in one robot at a midrange price](https://robotsforthat.com/robot/narwal-freo-z10-turbo/)[Check price on Amazon →](https://www.amazon.com/dp/B0GSZN3PQR?tag=robotsforthatai-20) [Narwal Freo X Ultra vs Narwal Freo Z10 Turbo Point by point](https://robotsforthat.com/vs/narwal-freo-x-ultra-vs-narwal-freo-z10-turbo/) **Own a Narwal? Keep it running.** Add it to My Robots. See fixes for your exact model, get an email when parts are due, and ask us to find a repair if it breaks. Free · no password [Add my robot](https://robotsforthat.com/my/?add=1) ## Questions owners ask Why does my Narwal say base station not found? Codes 1022 and 1023 mean the robot cannot find the dock. Check the base has power, that all parts on the robot are fitted, wipe the reflector stickers on the base, and remap if you moved it. ## Sources - [Narwal Support: Error Code Index and Resolution, Robot Vacuum](https://support.narwal.com/hc/en-us/articles/37317930913421) Black Friday is Nov 27 Get the Black Friday prices on robot vacuums, mowers, pool robots, 3D printers and kits the day they drop We check prices every morning and compare them with each model's 2026 low. One email when real deals land, plus our 5 minute Friday roundup. Unsubscribe anytime. HTML version: https://robotsforthat.com/fix/narwal-error-1022-1023/