[Fix my robot](https://robotsforthat.com/fix/) / [Pudu BellaBot](https://robotsforthat.com/guides/pudu-bellabot-error-messages/) / Positioning failure (I'm lost) ● Checked Nov 9, 2026 From Pudu support Pudu BellaBot # Pudu BellaBot "Positioning failure (I'm lost)" (Loss of positioning): what it means and the fix Steps **6** Tools **None** Parts None Works for Pudu BellaBot (BL100, BL101, BL110) and BellaBot Pro delivery robots. Short answer **What it means:** The robot cannot work out where it is on its map. Older V1.2 manuals word it as I am lost, please push me directly below the positioning mark, and list it as Loss of positioning. **Quick fix:** If the map on the robot does not match the site, tap Map selection and choose the correct map. ## Fix it in 6 steps - If the map on the robot does not match the site, tap Map selection and choose the correct map. Done? - Push the robot so it sits directly below the positioning mark, then try again. Done? - If it still fails, reboot the robot and try again. Done? - If oil or other dirt covers the vision sensor, clean it with a lens cleaning kit. Done? - Check that the vision sensor fill light is red. Done? - If the battery is low, charge the robot. If not, check the battery is installed properly, the key switch is ON and the rear cover is fitted. Did it work? **Fixed when:** The robot finds its position and the task carries on. Great, it is fixed. Bookmark this page in case it comes back. **Still showing Positioning failure (I'm lost)?** The vision sensor fill light is not red, or positioning still fails after a reboot under the mark. Contact your local Pudu distributor, or Pudu technical service at techservice@pudutech.com. Contact Pudu support at +86 755-86952935. Warranty: Varies by component; see the warranty card. [Pudu support →](https://academy.pudutech.com/en/docs/bei-la-Pro-ji-qi-ren-yong-hu-cao-zuo-zhi-nan-V1-0240624) ## Parts that fix this [Battery For Pudu BellaBot on Amazon Check price →](https://www.amazon.com/s?k=Pudu%20BellaBot%20replacement%20battery&tag=robotsforthatai-20) Check the part fits your model. Affiliate links: we may earn a commission at no cost to you. ## Why it happens - The robot was not powered on at the startup location - The map selected on the robot does not match the site - Too much has changed at the startup location - Too much has changed on the site ## Other Pudu BellaBot errors [Location failed ›](https://robotsforthat.com/fix/pudu-bellabot-error-location-failed-retry/)[Positioning failure on BellaBot Pro ›](https://robotsforthat.com/fix/pudu-bellabot-error-pro-im-lost-starting-location/)[Low battery, ple Battery too low ›](https://robotsforthat.com/fix/pudu-bellabot-error-battery-too-low/)[Suspended ›](https://robotsforthat.com/fix/pudu-bellabot-error-suspended/)[Wheel stuck or tangled ›](https://robotsforthat.com/fix/pudu-bellabot-error-wheel-stuck-or-entangled/)[Motor rotation a Motor error ›](https://robotsforthat.com/fix/pudu-bellabot-error-motor-error/)[Sensor connectio Sensor error ›](https://robotsforthat.com/fix/pudu-bellabot-error-sensor-error/)[POST fails Self test (POST) fails ›](https://robotsforthat.com/fix/pudu-bellabot-error-self-test-fails/)[Robot can't boot Robot will not power on ›](https://robotsforthat.com/fix/pudu-bellabot-error-will-not-power-on/)[Charging failure ›](https://robotsforthat.com/fix/pudu-bellabot-error-charging-failure/)[Tray detection anomaly ›](https://robotsforthat.com/fix/pudu-bellabot-error-tray-detection-anomaly/)[Robot stops or does not move smoothly ›](https://robotsforthat.com/fix/pudu-bellabot-error-not-moving-smoothly/)[Emergency stop pressed ›](https://robotsforthat.com/fix/pudu-bellabot-error-emergency-stop/)[Red light while charging ›](https://robotsforthat.com/fix/pudu-bellabot-error-red-light-charging/)[All 15 Pudu BellaBot codes →](https://robotsforthat.com/guides/pudu-bellabot-error-messages/) ## Keeps happening? Compare before you replace [Pudu BellaBot $14,500 · Cat faced tray robot for busy dining rooms that want a show](https://robotsforthat.com/robot/pudu-bellabot/)[Check price →](https://www.robotlab.com/store/bellabot-delivery-robot-for-restaurants) [Pudu BellaBot Pro $16,000 · Upgraded BellaBot with an 18.5 in ad screen and swappable battery](https://robotsforthat.com/robot/pudu-bellabot-pro/)[Check price →](https://www.robotlab.com/store/bellabot-pro/) [Bear Robotics Servi vs Pudu BellaBot Point by point](https://robotsforthat.com/vs/bear-robotics-servi-vs-pudu-bellabot/) **Own a Pudu? Keep it running.** Add it to My Robots. See fixes for your exact model, get an email when parts are due, and ask us to find a repair if it breaks. Free · no password [Add my robot](https://robotsforthat.com/my/?add=1) ## Questions owners ask What does I'm lost mean on a BellaBot? The robot cannot find its position on the map. Push it directly under the positioning mark, make sure the correct map is selected, and clean the vision sensor if it is dirty. ## Sources - [Pudu: BellaBot User Manual, troubleshooting chapter (Pudu help center PDF)](https://resource-wangsu.helplook.net/docker_production/nqpdhq/article/2ByanRUk/attachments/BellaBot_User_Manual-multilanguage.pdf) - [Pudu: BellaBot User Manual V1.2, BL100, BL101 and BL110 (RobotShop copy)](https://cdn.robotshop.com/media/P/Pud/RB-Pud-11/pdf/bellabot-User-manual.pdf) Black Friday is Nov 27 Get the Black Friday prices on robot vacuums, mowers, pool robots, 3D printers and kits the day they drop We check prices every morning and compare them with each model's 2026 low. One email when real deals land, plus our 5 minute Friday roundup. Unsubscribe anytime. HTML version: https://robotsforthat.com/fix/pudu-bellabot-error-im-lost-positioning-mark/