# Shipping and returns

**How long do printed items take?** Personalized items are printed to order in 2 to 4 business days, then shipped in the US in 3 to 5 business days. Most arrive 7 to 9 days after you order.

**How long do refill kits take?** Refill kits are not printed. They ship to you directly from our parts supplier, and most arrive in 9 to 14 days.

**Where do you ship?** We ship to addresses in the United States only.

**How much is shipping?** Refill kits ship free. Printed items are $4.95, except the dock mat and the birthday banner, which are $7.95. You see the exact amount at checkout before you pay.

**What if a printed item arrives damaged or misprinted?** Email a photo to hello@robotsforthat.com within 30 days of delivery and we send a free reprint. You do not need to return anything.

**Can I return a printed item?** Because every item is printed with your name, we cannot take returns for a change of mind or a typo in the name you entered. Please check the live preview before you order.

**What if a refill kit part does not fit?** If a part does not fit a model on the kit's fits list, or arrives damaged, email a photo to hello@robotsforthat.com within 30 days of delivery. We send a free replacement or a full refund, and you do not need to send anything back. Kits are not returnable for a change of mind.

**Can I change or cancel my order?** Printed items: email us within 2 hours of ordering, before printing starts. Refill kits: email us within 12 hours of ordering, before your kit is placed with our supplier. If an order will be late, we email you a new date and you can cancel for a full refund.

**How long does a refund take?** We refund to your original card within 2 business days of approving it. Your bank usually shows it within 5 to 10 business days.

**How do I track my order?** You get an email with a tracking link as soon as it ships.