Husqvarna Automower won't connect to the app: causes and fixes

An Automower that won't connect to Automower Connect is usually out of Bluetooth range, already paired to another phone, on a 5 GHz WiFi network, or in an area with no cellular coverage. Here are the fixes from Husqvarna's support pages for Bluetooth, WiFi and cellular models.

Researched by Riley Hart · updated Oct 27, 2026 · How we research

Short answer

Restart the mower and your phone, update Automower Connect and stand within 16 ft (5 m) of the mower. Bluetooth pairing usually fails because another phone is already connected or the PIN is wrong; the default is 1234 on mowers made from October 2023, or 0000 or 1111 on older ones. WiFi models only work on 2.4 GHz networks. Cellular models need coverage on a special network for connected devices, so strong phone signal is no guarantee.

Find your code

What you see	Likely cause	Fix
App cannot find the mower	Phone too far away or Bluetooth off or blocked for the app	Stand within 16 ft (5 m). Turn on Bluetooth, allow it for the app, and on Android turn on location.
Pairing fails every time	Another phone already holds the connection	Disconnect the other device. Most models allow one connection; NERA, Aspire R6V, 308V and 312V allow two.
Pairing fails after a phone change	Old pairing saved in the phone's Bluetooth list	Remove the mower from the phone's Bluetooth settings, then pair again in the app.
Pairing request disappears	Phone shows the request only briefly	Watch for the pop up or notification and approve it quickly.
Wrong PIN message	PIN differs from the one set at first start	Use your PIN. Default is 1234 from October 2023, or 0000 or 1111 on older models.
Shows disconnected from WiFi	No WiFi saved, router off, or no internet	Check More, Settings, Automower Connect, WiFi for a saved network and confirm the router has internet.
Home network not listed	Router broadcasts only 5 GHz or 6 GHz	Turn on the 2.4 GHz band. Automower WiFi models do not support 5 GHz or 6 GHz.
Drops offline in parts of the lawn	Weak WiFi at the mower	Check signal in the app, move the router closer or add a 2.4 GHz outdoor extender or mesh unit.
Cellular model offline	No coverage on the network Automower uses	Check whether your phone has any signal there. A dealer can test coverage at your address.
Wrong mower in the app	More than one mower on the account	Match the serial number on the rating plate.
Still fails after all checks	App glitch	Uninstall and reinstall Automower Connect, then try again.

From Husqvarna's Automower Connect support articles for pairing, Bluetooth, WiFi and cellular, checked October 27, 2026.

Still broken?Repair or replace

If the same code comes back after the fix, contact Husqvarna support first, especially under warranty. Out of warranty, compare the repair quote with a new robot's price and 3 year cost.

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1. Basic resets

Husqvarna's first steps are the same for every model. Restart the mower, restart your phone, and update Automower Connect to the latest version. Then check the link your model uses: Bluetooth needs you within 16 ft (5 m), cellular needs coverage for both the phone and the mower, and WiFi needs a router with working internet.

2. Fix Bluetooth pairing

Stay close until pairing completes. Turn on Bluetooth and allow it for Automower Connect. Android phones also need location services on.

Check whether another phone is already connected. Most Automower models accept one connection, and NERA, Aspire R6V, 308V and 312V accept two.
Remove the mower from your phone's Bluetooth list, then pair again from the app.
Approve the pairing pop up quickly, since some phones show it only briefly.
Enter the right PIN. The default is 1234 on mowers built from October 2023, and 0000 or 1111 on older models, unless you changed it.
Uninstall and reinstall the app if nothing else works.

3. Fix WiFi models

Husqvarna lists four common causes: no network added in the app, the router lost power, no internet, or weak signal at the mower. Connect over Bluetooth, then open More, Settings, Automower Connect, WiFi to see if a network is saved. Add one if not.

The mower only supports 2.4 GHz WiFi. If your router uses a single name for all bands or is set to 5 GHz only, make sure 2.4 GHz is on. To check signal strength, open More, Settings, Automower Connect, enter your PIN and look under WiFi. If it is weak, move the router closer to the lawn or a window facing it, or add an outdoor rated 2.4 GHz extender or mesh unit.

4. Fix cellular models

Cellular Automower models use a special network for connected devices, not the LTE or 5G network your phone uses. Husqvarna says strong phone reception does not prove the mower will connect, but no phone signal at all almost certainly means the mower will not connect either. Coverage is weakest in remote rural areas and where operators are switching networks.

A Husqvarna dealer can test a mower at your address. On some WiFi models a dealer can fit an Automower Connect kit to add a mobile connection.

5. When to contact support

If the mower still will not connect after restarts, a fresh pairing, the right PIN and a working network, contact your local Husqvarna dealer. A failing Connect module is a dealer repair, not a DIY part. These fixes come from Husqvarna's support pages; we do not test mowers hands on. The mower still mows on its schedule without the app, so an app fault alone is rarely a reason to replace it.

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Questions people ask

What is the default PIN for a Husqvarna Automower?

Husqvarna says 1234 for mowers made from October 2023, and 0000 or 1111 for older models, unless you changed it at first start.

Does Automower Connect work on 5 GHz WiFi?

No. Automower WiFi models only support 2.4 GHz networks.

Why does my Automower show offline when I have phone signal?

Cellular models use a separate network for connected devices, so phone bars do not prove coverage. A dealer can test it at your address.

How close do I need to be to pair over Bluetooth?

Within 5 m (16 ft) until pairing is done.

Can two phones control one Automower?

Most models allow one Bluetooth connection at a time. NERA, Aspire R6V, 308V and 312V allow two.