Shipping and returns
Personalized items are printed to order. Refill kits ship free from our parts supplier. Everything ships in the US.
How long do printed items take?
Personalized items are printed to order in 2 to 4 business days, then shipped in the US in 3 to 5 business days. Most arrive 7 to 9 days after you order.
How long do refill kits take?
Refill kits are not printed. They ship to you directly from our parts supplier, and most arrive in 9 to 14 days.
Where do you ship?
We ship to addresses in the United States only.
How much is shipping?
Refill kits ship free. Printed items are $4.95, except the dock mat and the birthday banner, which are $7.95. You see the exact amount at checkout before you pay.
What if a printed item arrives damaged or misprinted?
Email a photo to [email protected] within 30 days of delivery and we send a free reprint. You do not need to return anything.
Can I return a printed item?
Because every item is printed with your name, we cannot take returns for a change of mind or a typo in the name you entered. Please check the live preview before you order.
What if a refill kit part does not fit?
If a part does not fit a model on the kit's fits list, or arrives damaged, email a photo to [email protected] within 30 days of delivery. We send a free replacement or a full refund, and you do not need to send anything back. Kits are not returnable for a change of mind.
Can I change or cancel my order?
Printed items: email us within 2 hours of ordering, before printing starts. Refill kits: email us within 12 hours of ordering, before your kit is placed with our supplier. If an order will be late, we email you a new date and you can cancel for a full refund.
How long does a refund take?
We refund to your original card within 2 business days of approving it. Your bank usually shows it within 5 to 10 business days.
How do I track my order?
You get an email with a tracking link as soon as it ships.
Questions? [email protected]
Popular robots our face sets fit: Dreame D20 Plus · Ecovacs Deebot T50 Pro Omni · eufy 11S Max