Navimow X3 "Cutting deck motor stuck" (1215): what it means and the fix

Steps4

ToolsNone

PartsMaybe blades

Works for Navimow X3 series (X315, X330, X350 and X390).

Short answer

What it means: Segway names code 1215 on the Navimow X3 series "cutting deck motor stuck". The mower stops and shows the code in the app until it is cleared.

Quick fix: Flip the mower over and clear grass clippings, string or stones from the blade fender and mowing module.

Fix it in 4 steps

Flip the mower over and clear grass clippings, string or stones from the blade fender and mowing module.
Press STOP to clear the code.
Change the cutting height in the app and check that the deck lifts and lowers smoothly.
If STOP does not fix it, restart the mower and adjust the height again.

Fixed when: The code clears and the mower resumes its task.

Still showing Cutting deck motor stuck?

The code comes back after a restart. Email Navimow support (US: [email protected]) or use Live Chat in the app, with the serial number, the date and time of the error and a video if you can. Contact Segway Navimow support. Warranty: Up to 3 years on the mower, per Navimow. Segway Navimow support →

Parts that fix this

BladesFor Navimow X3 on AmazonCheck price →Check the part fits your model. Affiliate links: we may earn a commission at no cost to you.

Other Navimow X3 errors

6106Motion planning error›3107Left wheel motor error›7106GNSS module error›6116Channel access error›2106Battery temperature too low›9110Program crash›9108Program crash›3111IMU data error›9104Program crash›6109Trapped error›6113Docking error›6111Path planning error›1210Motor error›4201Display screen disconnection error›7102Wheel encoder data error›1211Navimow Trimmer communication error›6114Position data error›4105ACU hardware error›1105Mowing motor stall protection›6201Bumper sensor stopped working›2104Battery charging protection›3112Universal wheel error›1202Navimow Trimmer motor stuck›6115Position data error›2103Battery discharge protection›6108Trapped error›9103Database reading error›4208Antenna communication error›4103Communication interrupted›3101Wheel motor stall protection›6112Trapped error›1209Navimow Trimmer out of power›5101GNSS antenna error›2107Incompatible battery›7103Localization data streaming fault›6110Motion control error›3102Overspeed protection›2108Incompatible battery›4107Camera sensor error›3109Wheel motor current protection›6104Charging station location error›3110Wheel motor error›6102Local map acquisition error›6107Charging station location error›9111Charging error›7101Battery data error›1107Motor voltage error›9105Program crash›4106STOP button held down›4204Antenna communication error›6101Map loading error›9109Program crash›6105Out of boundary error›2105Battery temperature too high›6103Position acquisition error›All 66 Navimow X3 codes →

Keeps happening? Compare before you replace

Segway Navimow X390$4,499 · Top X3 model with RTK and vision for lawns up to 2.5 acres Check price on Amazon →

Segway Navimow X350$2,799 · Fast RTK and vision mower for big, open lawns up to 1.5 acres Check price on Amazon →

Segway Navimow X390 vs Yarbo Y40 Core with Lawn Mower ProPoint by point

Navimow X3 "Cutting deck motor stuck" (1215): what it means and the fix

Fix it in 4 steps

Parts that fix this

Other Navimow X3 errors

Keeps happening? Compare before you replace

Sources