● Checked Nov 3, 2026From Roborock support
Roborock error23
Roborock Error 23: Cannot return to the dock, and the fix
Steps3
ToolsNone
PartsNone
Works for Roborock robot vacuums (S, Q, Saros and Qrevo series).
Short answerRed light. The power light flashes red and the robot speaks the error.
What it means: The robot could not get back to its dock.
Quick fix: Clean the dock location beacon on the dock.
Fix it in 3 steps
- Clean the dock location beacon on the dock.Done?
- Clear obstacles around the dock and keep it in an open area.Done?
- Place the robot closer to the dock and try again.Did it work?
Fixed when: The robot docks and starts charging.
Great, it is fixed. Bookmark this page in case it comes back.
Still showing Cannot return to the dock?
The error comes back after you follow these steps. Contact Roborock support with your model, serial number and the error number. Contact Roborock support at 1 855 960 4321 (24/7 (US)). Roborock support →
Parts that fix this
Charging dockFor Roborock on AmazonCheck price →Check the part fits your model. Affiliate links: we may earn a commission at no cost to you.
Why it happens
- A dirty dock location beacon (signal area)
- Obstacles around the dock
Other Roborock errors
7Wheels stuck›12Battery too low›14Battery error›15Wall sensor dirty›16Robot tilted›18Fan error›21Vertical bumper pressed›22Dock locator error›27VibraRise mop lift stuck›28Robot on carpet›42Maintenance brush jammed›Keeps happening? Compare before you replace
Roborock Qrevo Curv 2 Flow$650 · Roller mop robot for mostly hard floor homes at a midrange priceCheck price on Amazon →
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