● Checked Nov 9, 2026From Pudu support
Pudu BellaBot
Pudu BellaBot "Location failed": what it means and the fix
Steps4
ToolsNone
PartsNone
Works for Pudu BellaBot (BL100, BL101, BL110) and BellaBot Pro delivery robots.
Short answer
What it means: Positioning failed when the robot tried to find itself on the map.
Quick fix: Check the robot sits directly below the positioning mark, then tap the retry button.
Fix it in 4 steps
- Check the robot sits directly below the positioning mark, then tap the retry button.Done?
- If the map does not match the site, tap Map selection and choose the correct map.Done?
- If it still fails, reboot the robot and try again.Done?
- Clean the vision sensor with a lens cleaning kit if it is dirty.Did it work?
Fixed when: The robot finds its position.
Great, it is fixed. Bookmark this page in case it comes back.
Still showing Location failed?
Positioning still fails after a reboot. Contact your local Pudu distributor, or Pudu technical service at [email protected]. Contact Pudu support at +86 755-86952935. Warranty: Varies by component; see the warranty card. Pudu support →
Why it happens
- The robot was not powered on at the startup location
- The map selected on the robot does not match the site
- Too much has changed at the startup location or on the site
Other Pudu BellaBot errors
Loss of positionPositioning failure (I'm lost)›Low battery, pleBattery too low›Motor rotation aMotor error›Sensor connectioSensor error›POST failsSelf test (POST) fails›Robot can't bootRobot will not power on›Keeps happening? Compare before you replace
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