● Checked Nov 9, 2026From Pudu support
Pudu BellaBot
Pudu BellaBot "Tray detection anomaly": what it means and the fix
Steps2
ToolsNone
PartsNone
Works for Pudu BellaBot (BL100, BL101, BL110) and BellaBot Pro delivery robots.
Short answer
What it means: With the tray sensor switch on, the robot does not finish the task 5 seconds after the dishes are taken, or it finishes before they are taken.
Quick fix: Check the trays are installed correctly.
Fix it in 2 steps
- Check the trays are installed correctly.Done?
- Clean the tray sensor with a clean cloth or lens cleaner.Did it work?
Fixed when: The robot finishes the task once the dishes are taken.
Great, it is fixed. Bookmark this page in case it comes back.
Still showing Tray detection anomaly?
It still misreads the trays. Contact your local Pudu distributor, or Pudu technical service at [email protected]. Contact Pudu support at +86 755-86952935. Warranty: Varies by component; see the warranty card. Pudu support →
Why it happens
- A tray is not installed correctly
- A dirty tray sensor
Other Pudu BellaBot errors
Loss of positionPositioning failure (I'm lost)›Low battery, pleBattery too low›Motor rotation aMotor error›Sensor connectioSensor error›POST failsSelf test (POST) fails›Robot can't bootRobot will not power on›Keeps happening? Compare before you replace
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