Dreame robot mower "The robot is not connected to the app": what it means and the fix

Steps3

ToolsNone

PartsNone

Works for Dreame A2 and A3 AWD series (A3 AWD 1000, A3 AWD Pro 2500 and 3500).

Short answer

What it means: The Dreamehome app cannot reach the mower over Wi-Fi or Bluetooth.

Quick fix: Check that the robot has finished powering on.

Fix it in 3 steps

Check that the robot has finished powering on.
Check that your Wi-Fi router is working.
Move closer to the robot so the app can connect over Bluetooth.

Fixed when: The app shows the mower online again.

Still showing The robot is not connected to the app?

The app still cannot connect when you stand next to the mower. Contact Dreame after-sales service through support.dreametech.com with your serial number. Contact Dreame support. Dreame support →

Parts that fix this

Replacement bladesFor Dreame robot mower on AmazonCheck price →Check the part fits your model. Affiliate links: we may earn a commission at no cost to you.

Why it happens

Mower out of Wi-Fi or Bluetooth range
Mower is off or still restarting

Other Dreame robot mower errors

Robot lifted›Robot tilted›Robot trapped›Wheel error›Blade disc can't rotate›The blade disc fails to move up or down›The blade disc cannot move to the side›Bumper error›Charging errorCharging error›Battery temperature too high›Battery temperature is high›Battery temperature is low›LiDAR is blocked›LiDAR malfunction›LiDAR is dirty›LiDAR temperature is high›LiDAR temperature is too high›Robot is lost›The robot is in the no-go zone›The robot is outside the map›Emergency stop is activated›Low battery›The robot is away from the map. Risk of being stolen›Failed to return to the charging station›Failed to dock in the charging station›Positioning failed›Insufficient space for turning in front of the station›Path obstructed›There is an issue with the front camera›Boundary detection error occurs during Auto-Mapping›Abnormal vibration›All 35 Dreame robot mower codes →

Keeps happening? Compare before you replace

Dreame A3 AWD 1000$1,400 · LiDAR AWD mower for quarter acre hilly yards, no RTK Check price on Amazon →

Dreame A3 AWD Pro 2500$1,700 · LiDAR and vision AWD mower, no RTK, for hilly 0.62 acre lawns Check price on Amazon →

Dreame A3 AWD 1000 vs Mammotion YUKA mini 2 1000HPoint by point